Morsegrid works on the operations behind Shopify brands: store data, support queues, stock counts and reports. We can work with New Zealand brands remotely, in Auckland or anywhere else in the country. Every engagement starts with a diagnosis of your own data, and we build only what the diagnosis supports.
What is true today
We have no office in New Zealand and our team works remotely. We have no published New Zealand case study. The nearest thing we can show you is our Australian work, below.
Fixing the store data before the ads
An Australian Shopify brand came to us with demand but a store that could not see itself. We audited its catalog, filled 88 blank active product types and corrected 348 blank image alt texts, then restarted a dormant Meta Ads account, which reached a tracked purchase ROAS of 3.1x. Its 90-day Shopify revenue ended more than double the early audit baseline.
Settling an attribution question with evidence
An Australian online clinic's ad-attribution source capture measured 28%. We handed its ads specialist a fix plan and re-tested until capture reached 92%, without buying a third-party tool. Its weekly leadership brief was reconciled to the founder's own spreadsheet, to the dollar, before anyone trusted it.
GST, privacy and where we stop
Selling from New Zealand brings tax and privacy rules that are not ours to advise on. Inland Revenue says a business carrying on a taxable activity must register for GST when its turnover was at least NZ$60,000 in the last 12 months, or is expected to be in the next 12. The Office of the Privacy Commissioner publishes the Privacy Act 2020 principles, which cover how you collect, store, use and share customer information.
We're not tax or legal advisers. We work on how your orders, tickets and reports behave, and we'll tell you when a question belongs with an accountant or a lawyer.
Working across the time difference
New Zealand is on UTC+12 in winter and UTC+13 in daylight saving time. Part of our team works from Bangladesh, which stays on UTC+6 all year, so Auckland is six hours ahead of Dhaka in New Zealand's winter and seven hours ahead in its summer. We book calls in advance through an online calendar, so pick a slot that suits your day.
Comparing ways to get this done
Morsegrid is a Shopify Partner. If you are comparing ways to get this work done, how to choose an ecommerce operations partner lists the questions to ask. We're one option, not the only one.
Start with your own data
If you run a New Zealand Shopify brand and your store data, ads or reports no longer agree, we can start with your own data. Book a diagnosis call.
Questions
- Do you have an office in New Zealand?
- No. We have no office in New Zealand to visit and our team works remotely, so we don't publish a New Zealand address.
- Have you worked with a New Zealand ecommerce brand before?
- Not with a published case study. Our published case studies are from the United States and Australia. A diagnosis call is the way to start.
- Do you work with brands outside Auckland?
- Yes, we can. The work happens on your own Shopify, ads and back-office data, so where in New Zealand you are does not change it.
- How do you handle the time difference with New Zealand?
- New Zealand is on UTC+12 in winter and UTC+13 in daylight saving time. Part of our team works from Bangladesh, which stays on UTC+6, so Auckland is six or seven hours ahead of Dhaka. We book calls through an online calendar.
- Do you give advice on New Zealand GST, tax or privacy law?
- No. We're not tax or legal advisers. Inland Revenue publishes the GST registration rules, with a threshold of NZ$60,000 in turnover, and the Office of the Privacy Commissioner publishes the Privacy Act 2020 principles. Your accountant or lawyer can tell you how they apply to you. We work on how your orders, tickets and reports behave.
- Are you a Shopify Partner?
- Yes. Morsegrid is a Shopify Partner.