Experiments
Test a change on live traffic before you roll it out.
Compare prompt, model and workflow changes on live conversations before you roll one out to everyone.
How Experiments works
Stop guessing whether a prompt change helps. Experiments splits live traffic across variants of a workflow, prompt or model and compares the outcomes you care about, such as resolution and handle time, before you promote a winner.
What you get
Traffic splits by cohort
Slice by channel, intent or customer type.
Outcome-based metrics
Compare on resolution and handle time, not just token counts.
Promote on evidence
Roll out the winner once the results are clear enough to trust.
Safe rollouts
Cap exposure, hold out a control, and roll back if a metric gets worse.
Better together
Experiments is one of the things we build. We often pair it with these.
Start with a diagnosis.
We check your own data first and tell you honestly whether Experiments is worth building for you.
Book a diagnosis call