Agent workflows
Written procedures your AI agents follow.
Multi-step procedures for your agents: decisions, tool calls and escalations, written down and versioned instead of buried in one long prompt.
How Agent workflows works
Agent workflows are the procedures your agents follow on every turn. We write out the decisions, tool calls, approvals and escalations, version each change, and roll back when a change misbehaves. The same procedure can drive voice, chat and email, so policy stays consistent everywhere.
What you get
Written, readable flows
Procedures anyone on your team can read and challenge, instead of a prompt only one person understands.
Versioning and rollback
Every change is versioned, so you can return to a known-good procedure.
Tool calls and approvals
Call internal systems, require a human approval on sensitive actions, and log every step.
Shared across channels
One procedure can drive voice, chat and email so behavior stays consistent.
Better together
Agent workflows is one of the things we build. We often pair it with these.
Start with a diagnosis.
We check your own data first and tell you honestly whether Agent workflows is worth building for you.
Book a diagnosis call