Chat
On-brand replies, grounded in your own answers.
A chat agent for your site or messaging channels, kept on-brand and grounded in the answers you have approved.
How Chat works
A chat agent answers from content you have approved, in your tone, with clear rules for what it must not say. Anything outside those rules goes to a person with the conversation attached. We scope the channels with you, starting where your customers already write in.
What you get
Your channels, one agent
One agent across the web and messaging channels we scope with you, with the same rules and knowledge on each.
Grounded in your answers
Replies come from your help center, policies and internal documents, not the open internet.
Tone and policy guardrails
Brand voice, refusal rules and handling of personal data written down and checked on every reply.
Human handoff
Escalations land in your helpdesk with the full conversation attached.
Better together
Chat is one of the things we build. We often pair it with these.
Start with a diagnosis.
We check your own data first and tell you honestly whether Chat is worth building for you.
Book a diagnosis call