Morsegrid runs the operations behind growing Shopify brands: stock, support, reporting and retention, as one system. We work with Canadian brands remotely, in Toronto, Vancouver, Montreal or anywhere else in the country. Every engagement starts with a diagnosis of your own data, and we build only what the diagnosis supports.
What is true today
We have clients in Canada, and none of them is a published case study yet. Our clients are in the United States, Canada, Belgium and Australia, and the published case studies so far are from the United States and Australia. We have no office in Canada. Our founder is based in Dublin and part of the team works from Bangladesh.
GST, HST and provincial sales tax
In Canada, the tax on an order depends on where it ships. The Canada Revenue Agency lists the GST/HST rate for each province and territory: HST provinces charge one combined rate, and the others charge GST, with a separate provincial sales tax in some of them. The CRA also sets when you must register: once your taxable sales pass $30,000 in a single calendar quarter or over four in a row, you are no longer a small supplier.
When Shopify's tax settings, your accounting and your reports each read the province differently, the totals stop matching. That mismatch is the part we work on. We're not tax advisers, so your accountant decides what you owe.
Canada Post, and parcels to the US
Shipping a wide country means more tracking questions. Shopify lets a store shipping from Canada buy Canada Post labels inside the admin, so the label and the tracking email can come from the same order record.
If you sell to US customers, check what your parcels now cost them. US Customs and Border Protection says that from 29 August 2025, goods from all countries valued at $800 or less no longer get de minimis treatment. A customer asked to pay duty they did not expect is likely to write to your support team, so your checkout wording, your help pages and your returns flow should all say the same thing.
What we run
We run four things as one system. Stock: Shopify, your warehouse and your marketplaces show the same count. Support: fewer "where is my order?" tickets, so your team answers real questions. Reporting: Monday numbers that build themselves, and a month end where everything agrees. Retention: welcome, cart and post-purchase flows that keep firing, so first-time buyers come back.
Working across the time difference
Eastern Canada is five hours behind Dublin for most of the year. Toronto is on UTC-5 in winter and UTC-4 in summer, and Dublin is on UTC+0 and UTC+1. Canada's clocks are set province by province, and several western provinces, including British Columbia, Alberta and Manitoba, have recently stopped changing their clocks twice a year, so check the gap for your own city. We book calls in advance through an online calendar, so pick a morning slot.
Weighing us against a local agency
Morsegrid is a Shopify Partner, which says we registered with Shopify and not that the work is good. If you are weighing a remote team against an agency in Toronto or Vancouver, how to choose an ecommerce operations partner lists what to ask any provider, including what proof of a fix to ask for and who owns the code and accounts when the work ends.
Start with your free Operations Score
The quickest first step is the free Operations Score. It takes about 3 minutes and shows the three areas of your operations to fix first. If you would rather talk it through, book a diagnosis call.
Questions
- Do you have an office in Canada?
- No. We have no office in Canada and none to visit. Our founder is based in Dublin and the team works remotely, so we don't publish a Canadian address.
- Do you give advice on GST, HST or provincial sales tax?
- No. We're not tax advisers. The Canada Revenue Agency publishes the GST/HST rules and the rate for each province, and your accountant can tell you how they apply to you. We work on how your orders, tickets and reports behave.
- Have you worked with Canadian brands?
- Yes. We have clients in Canada, though none is a published case study yet. The published case studies so far are from the United States and Australia.