Morsegrid runs the operations behind growing Shopify brands: stock, support, reporting and retention, as one system. We work with brands across the United States remotely, from New York to California. Every engagement starts with a diagnosis of your own data, and we build only what the diagnosis supports.
What is true today
We have clients in the United States. Our clients are in the United States, Canada, Belgium and Australia, and the published case studies so far are from the United States and Australia. Morsegrid LLC is a Wyoming company, but we have no US office to visit. Our founder is based in Dublin and part of the team works from Bangladesh.
Sales tax in states where you have no office
Selling across state lines can create a sales tax duty in a state where you have no building and no staff. In South Dakota v. Wayfair, on 21 June 2018, the US Supreme Court ruled that states can require sellers to collect sales tax on deliveries into the state regardless of physical presence. Streamlined Sales Tax explains that many states now set economic nexus thresholds, some on sales, some on transactions and some on both.
Your Shopify orders are the record of which thresholds you have crossed. If the order data, the tax settings and the accounting disagree, nobody can say which states you owe. We're not tax advisers, so the state and your accountant decide what applies to you. We work on making the order data you hand them correct.
Stock split across warehouses
Stock held in more than one place keeps more than one count. A US brand might ship from its own warehouse, from a third-party logistics (3PL) partner, and from Fulfillment by Amazon, where Amazon stores the stock and picks, packs and ships the orders. When Shopify shows one number and a warehouse shows another, you oversell on one channel and hold stock you cannot see on another. Our fulfillment automation playbook covers the order flow.
Carriers, tracking and the tickets they create
A delivery window that slips turns into a support ticket. USPS says Ground Advantage delivers business packages in 2 to 5 days. When carrier tracking flows back into Shopify and your helpdesk, your team can answer a "where is my order" email from one screen instead of three.
Imported stock costs more to land
Small parcels from overseas suppliers no longer arrive duty-free. US Customs and Border Protection says that from 29 August 2025, goods from all countries valued at $800 or less no longer get de minimis treatment. If your margin reports still use the old landed cost, they overstate your profit per order.
Our US examples
Two of our published examples are American. For an automotive parts retailer in Washington State, we measured how many inbound calls went unanswered and built a callback worklist; the Washington State page has the detail. A US subscription brand on Shopify tested a $499-a-month subscription upgrade pitch against its live account and avoided paying for it. Read how to test a vendor pitch against your own account.
Working across the time difference
The US East Coast is five hours behind Dublin for most of the year, and the West Coast is eight. New York is on UTC-5 in winter and UTC-4 in summer, Los Angeles on UTC-8 and UTC-7, and Dublin on UTC+0 and UTC+1. The US changes its clocks earlier in spring and later in autumn than Ireland, so for a few weeks a year the gap is one hour shorter. A 9:00 call in New York is 14:00 in Dublin. We book calls in advance through an online calendar.
Start with your free Operations Score
The quickest first step is the free Operations Score. It takes about 3 minutes and shows the three areas of your operations to fix first. If you would rather talk it through, book a diagnosis call.
Questions
- Do you have an office in the United States?
- No. Morsegrid LLC is a Wyoming company, but there is no US office to visit. Our founder is based in Dublin and the team works remotely.
- Do you give advice on US sales tax nexus?
- No. We're not tax advisers. Each state publishes its own remote seller rules, and Streamlined Sales Tax links to them. Your accountant can tell you which states you owe. We work on the order, stock and report data behind the answer.
- How do you handle the time difference with the US?
- The East Coast is five hours behind Dublin for most of the year and the West Coast is eight. Part of our team works from Bangladesh, which is further ahead. We book calls in advance through an online calendar, so pick a morning slot in your time zone.