Suggestions
Knowledge that gets better as customers ask.
Find knowledge gaps in real conversations and draft the article or workflow edit that would close each one, for your team to approve.
How Suggestions works
A knowledge base goes stale the day it ships. Suggestions watches what customers and agents actually ask, finds the gaps and contradictions, and drafts the article, redirect or workflow edit that would close them, ready for a person to approve.
What you get
Gap detection
Find the questions your knowledge base does not answer well today.
Drafted article proposals
First-draft articles in your tone, ready for review.
Approve to publish
A person approves each suggestion before anything goes live.
Workflow edit suggestions
Recommends procedure tweaks when behavior is better changed than re-explained.
Better together
Suggestions is one of the things we build. We often pair it with these.
Start with a diagnosis.
We check your own data first and tell you honestly whether Suggestions is worth building for you.
Book a diagnosis call