Watchtower
Checks on every conversation, not a sample.
Continuous quality checks that flag policy breaches, unhappy customers and missed resolutions.
How Watchtower works
Sampling a small share of calls is not QA. Watchtower checks conversations against your policies, brand and resolution criteria, alerts your team to the ones that need a person now, and feeds the rest into trend reporting so quality improves over time.
What you get
Timely alerts
Tell the right team when a conversation goes off the rails.
Policy and tone checks
Rule packs for compliance, brand voice and refusal handling.
Routed escalations
Send flagged conversations to the queue, channel or owner that should take them.
Broad coverage
Every conversation checked, not a hand-picked sample.
Better together
Watchtower is one of the things we build. We often pair it with these.
Start with a diagnosis.
We check your own data first and tell you honestly whether Watchtower is worth building for you.
Book a diagnosis call